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Privacy Policy
Last Updated: August 24, 2026
Thrive Health Benefits, LLC ("Thrive," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information (PI). By using our services or website, you agree to the terms of this policy.
1. Information We Collect
A. Information You Provide
We collect PI you provide when you:
- Register an account
- Request a quote or service
- Communicate with us
- Apply for financial aid or insurance plans
Examples of PI include:
- Personal Identifiers: Name, email, phone number, mailing address
- Sensitive Data: Social Security number, government-issued ID
- Account Information: Usernames, passwords, payment details
B. Information Collected Automatically
We automatically collect data when you interact with our website, such as:
- Device Data: IP address, browser type, operating system
- Usage Data: Pages visited, duration, and activities
- Cookies: Used for analytics and personalization (see Section 4)
C. Information from Third Parties
We may enhance our services by obtaining data from:
- Public databases
- Social media platforms
- Marketing and data partners
2. How We Use Your Information
We use your PI for purposes including:
- Account creation and management
- Providing and improving services
- Processing payments and applications
- Sending updates and promotional offers
- Ensuring compliance with legal obligations
- Detecting and preventing fraud
3. Sharing Your Information
We may share your PI in these scenarios:
- With Government Entities: To facilitate health plan enrollments (e.g., CMS)
- With Service Providers: For payments, analytics, advertising, and support
- During Business Transactions: In mergers, acquisitions, or sales
Note: We do not sell your PI.
4. Mobile Information and SMS/Text Messaging Data
No mobile information will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Mobile telephone numbers, SMS/text messaging opt-in data, SMS consent records, and messaging preferences will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
This restriction does not prevent Thrive Health Benefits from sharing information with Service Providers that assist us in operating our messaging program, providing communications at your request, or performing services on our behalf, provided those Service Providers are subject to appropriate contractual or legal obligations.
Your SMS consent is specific to the messaging program for which you provided consent and does not constitute consent to receive marketing messages from unrelated third parties.
5. SMS/Text Messaging
If you separately consent to receive SMS/text messages, Thrive Health Benefits may send messages relating to your request for health insurance information, Marketplace plan information, eligibility assistance, financial assistance, enrollment assistance, insurance quotes, appointments, customer service, or other services or communications covered by your consent.
Message frequency varies.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact us at:
Phone: 888-867-8060
Email: support@thrivehealthbenefits.com
After you opt out, you may receive a confirmation message. You will not receive additional messages through the applicable messaging program unless you provide new consent.
Carriers are not liable for delayed or undelivered messages.
7. Data Retention
We retain your PI as long as needed for the purposes outlined here or as required by law (e.g., CMS mandates for 10 years). Once no longer necessary, your data is securely deleted or anonymized.
8. Protecting Your Information
We implement robust technical and organizational measures to safeguard your PI. However, no security system is foolproof. Use our services within secure environments and report any concerns promptly.
9. Your Privacy Rights
General Rights
- Access and Correction: Request access to or updates of your PI
- Data Deletion: Request deletion of your PI
- Marketing Preferences: Opt-out of promotional communications
California Residents
- CCPA Rights: Request details on collected, shared, or disclosed PI
- Sensitive Data Restriction: Limit use to essential purposes
Contact us at Support@thrivehealthbenefits.com or 888-867-8060 to exercise your rights.
10. Children's Privacy
We do not knowingly collect PI from individuals under 18. If you believe we have done so, contact us immediately at Support@thrivehealthbenefits.com.
11. Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted with a revised "Effective Date." Please review this policy regularly.
12. Contact Information
For questions, concerns, or exercising your rights, reach out to us:
Thrive Health Benefits, LLC
51 W Fairmont Ave
Savannah GA 31419
Email: Support@thrivehealthbenefits.com
Phone: 888-867-8060